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[SOLVED] Actors' roles aren't being imported

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RazorHall:
For the past few weeks, when I add a new movie, the IMDB plugin is importing all the usual information except for actors' roles.  I've noticed this happen two or three times before, and it's always corrected itself within a few days.  But like I said, this time it's been going on for quite a while.  I've checked every setting I can think of and can't find any problems.  So, does anyone else know what might be causing this?  Thanks!

rick.ca:
Welcome, RazorHall.

AFAIK, it's not possible to download actors without roles—because that's the form of the data at the source (e.g., "Humphrey Bogart ... Rick Blaine"). There's an option for displaying the role, however: Show credits as role at Preferences - Movies - Information card. Obviously you have this set, or you wouldn't be seeing an roles at all. But it does suggest the problem may be with your configuration file.

When this happens, is the problem confined to the movie you've just downloaded, or are other/all movies affected? Is it a refresh issue—do the roles appear if you collapse and expand the field, change movies, restart the program? Is Show credits as role still set? When it "corrects itself within a few days," do you mean the roles spontaneously appear, or they appear if you download the information again?

RazorHall:
Hi, Rick!

The "show credits as role" box is indeed checked.  And yes, just recently added movies are affected... the actors' names only are displayed in the Actors field, jumbled together with 3 or 4 names per line.  Movies I added weeks/months ago show both the actors and their roles.

Collapsing/expanding the field, restarting the program, etc. has no effect.  The information remains the same for each movie, and the "show credits as role" box remains checked.

When the issue was suddenly corrected in the past, I'd usually notice after adding a new movie.  The roles would just mysteriously be displayed again.  Then, I'd have to go back and re-import the Actors field for the few recent movies that were missing the roles, and all was well.   :)

rick.ca:
Can you show us an example of the data in the actors field? I don't mean how it looks, but the data itself. To do that, put the record in edit mode, select all and copy the field, and then paste the results here inside "code" tags (use the "#" button).

nostra:
And you could also provide your IMDB plugin settings by the way ;)

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