41
Feature Suggestions / Re: Integrated Help Forum
« on: August 31, 2010, 01:53:13 am »Quote
Configuring the wiki (or any alternative wiki) to be "more PVD centric" (whatever that means) does nothing to address the issue.
I disagree. I have had great success with developing a wiki in at work. It does need to be focused on its purpose for existing and needs someone to take ownership and drive it.
Quote
more PVD centric" (whatever that means)I mean by this, all the crap needs to be removed and content focused on PVD.
IMO -The wiki focus should be more of a Content Management System with wiki features.
Quote
the help file would only contain links from the program hooks to topics in a forum. They would be organized in a hierarchical manner—a table of contents.I see some flaws here:
* someone needs to maintain the links in the forum
* multiple posts would need to be maintained.
* users would need to wade through multiple posts to fin the information they are after.
Document management is always contentious. No one like writing "how to" doco.
From experience, I think a wiki style system would work. it needs to be focused and have features to do other stuff (like act as a CMS, produce pdfs etc). The forum still exists to discuss and fix etc, but when a solution is found, all the discussion is removed and the core solution is added to the wiki.